Refund Policy for Sabeeli Online Shopping

Last updated: December 1, 2023

Welcome to Sabeeli Online Shopping (“us”, “we”, or “our”). Your satisfaction with our products and services is of utmost importance to us. This Refund Policy outlines the terms and conditions regarding refunds for purchases made on our website.

By making a purchase on Sabeeli Online Shopping, you agree to the terms outlined in this Refund Policy. If you do not agree with these terms, please do not proceed with your purchase.

1. Eligibility for Refund

  • Damaged or Defective Products:

    • If you receive a product that is damaged or defective, please contact our Customer Support team within 7 days of receiving the item. We may request photographic evidence to assess the issue. Once verified, we will provide instructions for return or issue a refund or replacement.

  • Incorrect Items Received:

    • If you receive an incorrect item, please notify us within 14 days of receiving the product. We will arrange for the correct item to be shipped to you, or issue a refund, depending on your preference.

  • Unsatisfactory Quality:

    • If you are dissatisfied with the quality of a product, please contact us within 30 days of receiving the item. We may request additional information and, if necessary, provide instructions for return. Upon receipt of the returned item, we will issue a refund.

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Downloadable Software or Digital Products:

    • Due to the nature of digital goods, we do not offer refunds for downloadable software or digital products after the purchase has been completed.

  • Gift Cards:

    • Gift cards are non-refundable.

3. Refund Process

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

4. Shipping Costs

  • If you are returning an item due to damage, defect, or an error on our part, we will cover the cost of return shipping. In other cases, you will be responsible for covering the shipping costs for returning your item.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact our Customer Support team at [support@sabeeli.com]. We are here to assist you and ensure your shopping experience with Sabeeli Online Shopping is enjoyable.

Thank you for choosing Sabeeli Online Shopping!